Development/programming/hosting

mtms is an Austrian company that develops and programs all of its products at its headquarters in Eugendorf near Salzburg. Our web applications are hosted in a high security data centre located in the city of Salzburg. Our software solution offers a marketing tool that integrates into the customer’s individual branding.

Ticketing/invitation and guest management

The “ticketing/invitation and guest management service” serves the purpose of selling tickets and registering guests for free events, both on an online platform as well as at the box office. mtms acts as an intermediary in ticket sales (sale on behalf and on account of the event organiser). The event organiser is in control of the data processed, mtms only processes these data on behalf of the event organiser. If the event organiser uses its own payment processing systems, or if the tickets are free of charge, mtms will only provide the technical platform and process the data on behalf of the organiser.

The tickets can be designed freely and optimised for mobile devices, which means they can be stored in the Passbook (Apple) and Wallet (Android) apps. Voucher and gift certificate codes (indefinite or temporary) can be sold and/or a redeemed both online and at the box office.

Interface management and corresponding implementations can be programmed to customer-specific requirements.

Verkaufsprozess Kunde online


1.2.3.

The guests register/RSVP for their selected event or purchase a ticket in the online shop.

Our system generates the ticket together with a QR code and sends them to the guest by SMS message and email.

The QR codes are then scanned at the event entrance using a normal smart phone, which will register the guests in the system.


Usual workflow:

  1. mtms creates an account for the event organiser on the platform.
  2. The event organiser creates one or a number of events for which tickets will be sold or registrations will be accepted.
  3. If the event has a guest list, the event organiser uploads the guest list to the system (email addresses or mobile phone numbers and additional optional data, e.g. name).
  4. When a guest registers for an event with a guest list, he or she will receive an email with a personal invitation to register/RSVP for the event.
  5. The guests register/RSVP for an event or purchase a ticket (online or at the box office).
  6. The system creates a ticket, which is either printed or sent by SMS message/email.
  7. The guest presents his or her ticket code at the entrance, which is then captured using the scan app (for Android devices) and invalidated electronically.
  8. Alternatively, the ticket data can also be imported in an existing access control system.

The system comes with data protection-friendly default settings. By default, only mandatory data that is necessary for the performance of the contract will be collected when making a purchase/registering. Any additional data collected by the data controller (the person or entity in charge of the data) must be explicitly approved for processing by the data controller. Subscriptions to the newsletter must be confirmed by actively ticking a box and are an optional service.

Introduction

Overview

mtms combines an invitation and guest management system in a single event tool. The solution is perfect for paid events, free registrations, invitations on the basis of the guest list or events requiring guests to RSVP, events with seating plan and without, as well as events with or without an access control system. Back and front end are optimised for mobile devices, the solution offers state-of-the-art communication functions that ensure your guests are well informed before, during and after the event.

Fundamentals

Selecting a user language

Once you have logged in, you will be forwarded to the system homepage. The standard system language is English. Users may also select German as the system language. To change the language, click on the user icon displayed in the upper right corner. This will open a sub-menu that shows you the specific details and settings for this user.


Selecting a language for the front end

The following languages can be selected for the front end:

Communication variables for confirmation mails

The following variables can be used in communication mails:

Ticket/invoice designs

The system offers a number of standardised designs for tickets and invoices. Individual adjustments must be made by mtms and will incur an additional charge, unless agreed otherwise with the customer.

The system offers the following types of tickets and invoice designs:

The layout can easily be adjusted to work with other printer models, e.g. Intermecc.

Homepage

Once you have logged in, the homepage will display a list of your events. Each line will give you a quick overview of the name, date, type, status, check-in status and guest numbers for the specific event. You can also configure or delete an event.

Copying an event or event template

An event or event template can be copied by clicking on the brown copy button located in the column labelled “actions”.

This will open a dialogue that requests input for the event name, event date and the respective headings and subheadings for the tickets. This is where you enter the information for your new event. If you tick the box “Also copy CMS offer page”, the settings of the landing page will also be copied.

You can also create a series of events by selecting “Create a row of events”.

 


Ticket sales at the box office (cash register)

You can navigate to box office ticket sales by clicking on the menu item “Box office”.

Check-in cash register

To check-in a cash register, please select a cash register and enter the amount of cash that is in the cash register at that point in time. Then click the button “check in to box office”.

Ticket sales:

  1. To sell tickets, first select the event for which you want to sell tickets.



  2. Then select the relevant ticket category. To book a ticket, click on the plus sign for the selected ticket category.


  3. The shopping cart will now show the number of tickets that have been booked. To change the number of tickets, click on the minus sign next to the total number of tickets. If you would like to discard the entire shopping cart, simply click on “Discard”.


  4. Now click on the button “Make payment”. If you would like to collect customer data for the order, specify the required data in the next step, or otherwise skip this step and click on “Pay”.


  5. You can now select the “payment method”.


  6. If payment is made in cash, the amount tendered by the customer can be entered into the system, which will automatically calculate the change.


  7. You can now choose to print both invoice and tickets, one the invoice or only the tickets. (Radio Button Menu)
  8. Click on “OK” and then on “Confirm sale”. The tickets can now be released for printing in the ticket format stored in the system. Print jobs are only routed directly via the Windows driver if a standard printer has been configured (Boca). If a number of different ticket formats are configured (e.g. when a season ticket and a daily ticket are sold at the same time), the print jobs have to be selected separately for the respective printer.
    In the case of a BOCA ticket format, an invoice will be printed together with the tickets.

Ticket reservation

If you would like to reserve a ticket, please follow the same steps as for ticket sales until you arrive at the selection of the payment method.


  1. To complete the reservation, please click the button “Reserve ticket” instead of “Make payment”.


  2. Enter the respective customer data, when finished click on “Reserve”.

Changing a reservation into a sale

Reservations can be changed into ticket sales across all events. To change a reservation, please click on “Show reservations”.


This will return a list of all reservations for all events. You can filter by event or search for specific parameters (name, etc.).

Please click on the relevant reservation number. You can then edit your reservation as described in the following.

Change the entire reservation into a ticket sale

Select all tickets and click on the button “Add to cart”.

Only change selected tickets into a ticket sale, leave the remaining tickets as reserved

Select the tickets you want to change into a sale. Leave the box “Keep reservation if tickets are remaining” ticked and click on the button “Add to cart”. The remaining number of reserved tickets will remain in the reservation.

Deleting selected tickets from a reservation

Select the relevant tickets and click on the button “Discard tickets”.

Deleting a reservation

To delete an entire reservation, please click on the button “Discard reservation”.

Cancelling tickets

The box office sales will allow you to cancel tickets. Please select the tab “Bills” and define the timeframe for the ticket sale. Alternatively, you can also search by name or apply a filter to the data. 


You can now decide whether you would like to cancel the entire invoice or only selected tickets within this transaction.


Cancelling invoices

The cancellation window will open. Enter the reason for cancelling the invoice and confirm the cancellation. The order has now been cancelled and the associated tickets have been invalidated.


Cancelling selected tickets

To cancel selected tickets from an invoice, please select “Cancel selected tickets” and follow the instructions on the screen. Once completed, a new invoice showing the correct amount will be generated.

Gift voucher

You can create and edit vouchers in the "voucher" menu you find in the header menu.

You can find all active vouchers in the list under "Voucher". You can edit a voucher entry by clicking on it's name.

You can find an export function for exporting vouchers to CSV or XLSX in the actions menu on the top right.

Create vouchers

Under the menu point "voucher" click the Button "Create Voucher".
You will now see a form that will lead you step by step, to creating your desired voucher.

On the top right of the screen you can see a summary of your entered data. 

You are able to choose between creating a voucher or a discount code. Discount codes need to be connected to an existing discount type. (Those need to be created by the mtms Team.)

A voucher allows you to create a code that will reduce the cart of the customer by a fixed or percent based amount. You can choose additional conditions that must apply for the code to be applicable.

A discount code allows the customer to unlock additional ticket categories. (eg. for club member that get discount)

Create voucher

Enter a name for the voucher and the desired code (or generate one). You are now able to decide weather you want to have a fixed amount of discount or a percent based amount.

Further you can choose if this voucher is applicable for all or just your selected events, or even if it is just applicable for certain ticket categories (over all events). Please choose your desired filter and then your desired events/categories in the dropdown.

After choosing further restrictions for use (amount of tickets in cart, total amount of usages), plus defining a period for the validity of the voucher, please check your entered data in the summary before clicking on "Save", to create your voucher.

Your voucher is now active.

Create Discount Code

Follow the same procedure as for voucher codes, but in addition you have to connect your discount to an existing discount type. (The mtms Team will create these on your demand)

Create online gift vouchers

You can sell your own gift vouchers online.
To do so, create an event as outlined above. When you arrive at the landing page set up, select yes for “Gift voucher offer”. Your event is now marked as eligible for gift vouchers and the layout is adjusted accordingly. 


Gift voucher layout (mobile device, A4 size, BocaL26):


Landing page:


Detailed view:


Redeeming gift voucher codes at the box office

The Box office ticket sales allows for the redemption of gift voucher codes. Add the relevant ticket category to the shopping cart and click on the “Gift voucher” button.


You can either search the system for a gift voucher code or enter an amount manually. When you click on the button “Add to shopping cart”, the gift voucher will be added to the shopping cart, its value deducted from the total amount and the voucher code invalidated.


Redeeming voucher codes before selecting tickets

This function may be helpful for holders of season passes who are given access to a discounted ticket category.

This means that entering the code will show additional ticket categories that are otherwise hidden.


Definition of the text for the front end

The text displayed in the front end can be defined for all languages under “My account” → “Discount info”.

Redeeming voucher codes during check-out

Gift voucher codes can also be redeemed during check-out under “3. Confirm purchase”. Enter the respective gift voucher code into the corresponding field and the voucher value will be deducted from the shopping cart total amount.


Creating STOCK tickets (commission tickets)

To create commission tickets, click on “Guests/tickets” in the side menu on the left. You can find “Create stock tickets” in the sub-menu “Actions”.

Enter the category and number of tickets to be created and confirm your input.

Tickets created with this tool are assigned a sequential number instead of a name. This allows you to identify them and to delete all unsold commission tickets.
You can find these tickets under “Guests/tickets” by applying a filter that will only show you the stock tickets.

Deleting stock tickets (commission tickets)

You must first apply a filter that will only show you the tickets to be deleted. Then select the tickets you want to select by ticking the checkbox.
Select all commission tickets you want to delete and then click on “Delete stock tickets” in the “Actions” menu.
You will then be asked to confirm that you really want to delete the selected tickets.

Changing stock tickets (commission tickets) into a cash register sale

To post a journal entry for the actual number of sold stock tickets in the cash register, you will need to login to the cash register and create a “custom” entry.

Enter a name (optional), the total number of tickets to be changed and the applicable tax rate to be added to the selected tickets. Then click “Add to shopping cart” and complete the purchase as usual.


Cash register sales reports

You can access the daily and monthly reports, as well as the daily and monthly cash register log files from the menu item “Reports”.

Cash register log

The menu item “cash register log” will show you all logs for all sales transactions made at the box office (not broken down by users). You can also filter by the sales logs for individual users.

Deletion request

The menu item “Deletion request” allows for customer data to be anonymised in accordance with the requirements of the GDPR, or to be excluded from ticketing communications (newsletter, email, SMS messages) by flagging the data as “OptOut”.

Using the available information, search for the respective customer and then click on “Anonymize”.

You will now have to select the type of anonymisation method and confirm the action.


ATTENTION!

This action is permanent and cannot be undone! The tickets remain active but can no longer be identified in the system by searching for first names, last names, email addresses or mobile phone numbers.

Reporting Suite

The menu item “Reporting” provides users with a number of different reports concerning the financial settlement of the event. These reports can either be displayed in the browser or exported as a .xls file.

The following reports are available:



Reporting - all events of the same subtype & with the same event ID:

Apply a filter and that only shows events of the same subtype or events that have the same event ID

You can find the event ID and event subtype within the event under “Settings” → “Event settings”

You can then see the total sales for the event series (provided it is correctly configured as the same event ID or event subtype, depending on the purpose):

Creating an event

Please select “Create event” from the top menu.

Then select the type of your event:

  1. Ticket presales:
    Your guests can purchase tickets for your event from a special website. They can pay by credit card, bank transfer or PayPal.
  2. Free registration:
    Suitable for free events that do not require any payments. This allows you to define a registration form that guests can use to register for the event and receive a ticket in the mail.
  3. Simple guest list:
    You already have a list of guests who will attend the event. This allows you to upload this list and to add or delete guests at any time. You can then send the tickets or any other message to your guests.
  4. RSVP guest list:
    You can send your guests an invitation to your event. They can use an online registration form to accept or decline (RSVP) your invitation. You can then send the tickets or any other message to your guests.


Ticket Presales

Your guests can purchase tickets for your event (with or without seating plan) from an individually configurable landing page. Customers have access to a specialised check-out that offers various payment options (credit card, PayPal, bank transfer, mobile payment).

Creating a ticket presale

1. Creating event details

Enter the fundamental details of your event.
The text field “Event description” will also accept HTML tags. You can also use the template editor (drag-and-drop layout creation) at later time when you set up your landing page.

Note: If your event spans over a number of days, please select “Multi-day event” and enter a start and end date.

To finish, click on “Next”.

2. Creating ticket categories/prices

The following step allows you to define your ticket categories (category names, contingent, VAT rate and the final price including taxes and fees).


You can also create additional ticket categories or copy and adapt a ticket category incl. all its details.

3. Using the form builder to collect customer data

The form builder allows you to design custom forms that you can use to collect customer data.
You can select from our standard fields and/or add your own individual fields.

The defined data will then be collected from the customer during the purchase process.


You can also add freely definable fields. The following options are available:

All fields can be defined as “mandatory field” or “optional field”.


4. Summary of event details & verification

You can now verify your data and make any necessary changes. Once all details are correct, click on “Create”.

5. Finalising the event settings

You have now successfully created your event. In the next step, you will need to refine the set-up configuration (ticket categories/landing page/profile). Click on the link that best suits your own set-up workflow.

You will still need to complete the following steps before you can activate your event:

  1. Setting up the landing page
  2. Completing the event settings and ticket category details
  3. Verifying whether their profile settings (bank account details etc.) are correct

Alternatively, you can go straight to the event dashboard and proceed at your discretion.


7. Completing the event settings, ticket categories and ticket category groups

Event settings

Please enter the maximum occupancy of the event location under “Venue contingent”.

Ticket categories

Please complete the missing entries under “Ticket categories” and edit the displayed ticket category.


Important notes

Copying ticket categories

Once you have completed all details for a ticket category, you can add additional ticket categories by copying the existing category. Open the ticket category you want to copy, click on “Actions” on the right side menu and select “Copy ticket category”.


 The next step will allow you to change the name of the ticket category and other settings in the respective tabs.


8. Defining ticket category groups

Ticket category groups allow for the bundling of ticket categories, i.e. Cat A or a sector A (full price and discounted price). The maximum contingent stored in the system is the actual maximum occupancy for the respective category or sector. If you have defined contingents with fixed numbers in the ticket categories, these will be limited to the contingent for this ticket category group.

Example: 2 ticket categories have a contingent of 6,000 tickets each, but the ticket category group to which they belong is limited to 10,000. Result: a maximum of 10,000 tickets can be sold.



9. Creating the landing page and generating the iFrame code

The item “Webshop Landingpage” in the menu bar on the left hand side allows you to create a landing page. To do this click on the item.


You can customise your landing page to your individual requirements.

The easiest way to do this is to complete all existing fields step by step and then create a preview to check whether your landing page meets your requirements.



When you create your info text, you can choose between a simple text box that also allows for HTML code (own template) or alternatively use a drag-and-drop template editor.

The editor makes it easy to create a layout and will automatically format headings, texts, images etc.



9. Additional Landingpages

If you would like to have more then one Landingpages (eg. for an additional Guest list to your Event) you can create additional Landingpages under "Invite Guests".
You can create a landing page by clicking on "New Registrationspage".

You will basically follow the same process as walking through the setup of setting up your initial landing page.
Just follow the steps until you filled out all the fields in the form.

10. Activating the event and the registration page

Before an event can be activated, the system automatically verifies whether all required information and settings are in place.

If this is not the case, the system will return an error message and the gearwheel symbol in the header will provide you with a checklist with the missing or incomplete information highlighted in red.


Creating a season ticket

The mtms ticketing system can also handle season tickets that are valid for multiple events. Season tickets for events with a seating plan must have access to the same seating plan as used for the associated individual events.

1. Creating a season ticket event


2. Check-in settings for ticket categories

Go to the check-in settings for the ticket categories (settings → ticket categories → check-in settings), and select the following settings:

3. Creating individual events for season tickets

Once you have created the season ticket event, you can now add the individual events covered by the season ticket. This is done in the same way as creating an individual event, but there are two IMPORTANT differences:

Dispatching tickets ordered online for postal delivery

1. Downloading tickets via Guest/tickets

Please access the event list and select the event for which you want to retrieve the tickets to be delivery by mail.

Click on “Guests/tickets” in the left side menu and apply the filter “Filter by postal tickets”.


Select the relevant records and then click on the “Actions” button and then on the menu item “Download tickets as PDF”.


The following dialogue will ask you whether you would like to download all tickets combined in a single PDF, or individually in a .zip file stored in personalised folders (last name, first name and email).

You will then have to select the ticket format to be printed and click on “Download”.


The corresponding invoices can be found in the menu item “Transactions” and printed from there. 

2. Downloading tickets via the reporting function

The menu item “Reporting - Web shop” will allow you to download the tickets in a number of different formats and then hold the tickets for collection or dispatch them by mail.

Free Registration

The free registration function allows customers to register and receive tickets for free events. The event organiser is provided with detailed statistics and data about the guests and guest numbers. This can also be a condition imposed by the respective public authority responsible for the event for the purpose of verifying and documenting the precise number of guests in relation to the maximum occupancy of the venue.

Creating a free registration

1. Set-up

After logging in, please click on “Create event” in the event list.

Then click on “Invite Guests”.

2. Creating event details

Enter the basic details of your event, i.e. the name of your event, date and time, venue/location and an optional description. Note: If your event spans over a number of days, please select “Multi-day event” and enter a start and end date. You can also use HTML tags to format the text in the field “Event description”.

To finish, click on “Next”.

You will then proceed to define the ticket category and maximum occupancy in the next step.

3. Defining input fields for the registration page

The form builder allows you to easily create and design the registration form. You can select from our standard input fields and/or add your own individual fields.


It is also possible to add freely defined input fields that will be displayed in the front end. The following options are available:

All fields can be defined as “mandatory field” or “optional field”.


Step 4: Summary of event details and completion of the basic configuration

You can now verify your data and make any necessary changes. If everything is correct, please click on “Create”.

5. Finalising the event settings

You may now complete the event settings in any order of preference.

Point 1 allows you to set up the landing page that will be displayed to your customers and lets them register for the event. Configure the registration period and check-in period and define the information to be displayed on the tickets. Shop settings and confirmation messages can be found under point 2.

6. Refining the event settings


The options under the tab “Ticket Categories” will allow you to define the specific event details and category-specific confirmation texts, check-in settings etc. They can be accessed by clicking on the “Edit” button in the column “Actions” to the right of the category name.

Basic settings

This menu allows you to check and verify the settings you have entered during the set-up of your ticket categories.

You can also choose whether a confirmation message will be sent automatically after a guest has registered. When you have finished, click on “Save”.


Ticket information

This tab contains all parameters that will be printed on the ticket (mobile/print @home/box office).

Click on “Save” before uploading the images to be printed on the tickets. Depending on the ticket type, the following images will be printed on the tickets in the respective category (mobile/printed hole/box office):

Event image
Logo
Sponsor line

Example print@home ticket

Check-in settings

Use this tab to define the admission parameters for the respective ticket category.

If a ticket category should allow multiple scans, please configure the corresponding parameters. If the parameter “Maximum number of scans” is set to 0, the guest will be allowed to enter the event as often as he or she wishes.


Configuring the confirmation message:

Configure the confirmation messages according to the different types of ticket availability (default paid, deposited paid, postal paid and default Free/RSVP, rejection).

ATTENTION: The SMS confirmation message is limited to 160 characters including the completed system variables. We therefore recommend you leave this text unchanged or only change it marginally and always pay attention to the available characters when using the tool.
You may otherwise cause the system to send out and charge you for 2 confirmation messages.

Confirmation settings

Define an email address to which a message will be sent in the case a previously defined contingent limit for sold/issued tickets is exceeded.

Define an email adress to which a message will be sent "x days" before subscription tickets expire.

Cash register (Box office) sales

This setting should be set to standard and left unchanged, unless the relevant ticket category requires a ticket to be printed in a special formant, e.g. a credit card -sized season-ticket.

Creating the landing page

The item “Invite Guest” in the menu bar on the left side allows you to set up a landing page, which will be hosted on our server.

You can choose from three different templates. Individual adjustments will be billed on the basis of the actual work hours expended.

Once you have selected the template, you can change the design of the landing page to your individual preferences. Complete all fields to your individual preference and check the layout using the “Preview template” function. Repeat until you are happy with the end result.

Configuring an individual confirmation message for Free Registration or RSVP:

Configure the confirmation messages sent when a registration is completed (Free Registration) or an invitation is accepted or rejected (RSVP).

ATTENTION: The SMS confirmation message is limited to 160 characters including the completed system variables. We therefore recommend you leave this text unchanged or only change it marginally and always pay attention to the available characters when using the tool.
You may otherwise cause the system to send out and charge you for 2 confirmation messages.

Upload Guestlist

Upload your guestlist with a xlsx.-file using the "Actions"-button. Use the example file "Excel template" for the correct titles and format.


Registrations

See the registrations from your page.


Activating the event and the registration page

The top menu keeps you informed about the progress of your event set-up. You are ready to activate your event by ticking the relevant checkbox once the red notification at the gearwheel symbol has disappeared and the corresponding drop-down menu in the progress display shows 100%.

You may alternatively activate or deactivate the event under “Activate Event”. After the first activation, you can deactivate the event in the “Activate Event” menu.

Event link

You can find a link to your landing page in the “Invite Guests” menu. Click on the "browser" button in the Actions column to see your page URL.

 


Simple Guest List

You already have a list of guests who will attend the event.

This allows you to upload this list and to add or delete guests at any time. You can then send the tickets to your guests and, if necessary, add messages and information concerning the event.

1. Set-up

After logging in, please click on “Create event” in the event list.

Next, click on “Simple guest list”.

2. Creating event details

Enter your basic event details, i.e. the name of your event, date and time, location/venue and an optional description. Note: If your event spans over a number of days, please select “Multi-day event” and enter a start and end date. You can also use HTML tags to format the text in the field “Event description”.


To finish, click on “Next”.

3. Creating a ticket category

Define your ticket category or categories in the next step.

4. Summary of event details and completion of basic settings

You can now verify your data and make any necessary changes. Once all details are correct, click on “Create”.

5. Completing the event settings

Click on “Complete settings” and you will be forwarded to the sub-menu “Settings” in the main menu on the left side.


Please complete the missing entries in the section “Ticket categories”.

Step 6: Uploading the guest list

Click on Tickets in the menu on the left side. You can then upload your guest list (ticket list) to the system.

Please use the Excel template provided by us, a download link will be displayed in the dialogue. Complete this template as required and upload the list to the corresponding ticket category.

ATTENTION: msisdn is a sequential number; set the newsletter to either 1 (will receive) or 0 (excluded). The “Remark” field allows you to add a note to your guest.

6. Communication with guests/ticket dispatch to guests

Please click on “Communication” in the menu bar on the left side. You can now dispatch your tickets/invitations and/or messages to your guests.

You can limit the recipients to a certain guest or groups of guests (categories, ticket received etc.). Please consider the available placeholders.

Creating a RSVP Guest List

Send an invitation to your event to your guests. They can use an online registration form to accept or decline (RSVP) your invitation. You can then send the tickets or any other personal message to your guests.

1. Set-up

After logging in, please click on “Create event” in the event list.

Next, please click on “Invite Guests”.

2. Creating event details

Enter your basic event details, i.e. the name of your event, date and time, location/venue and an optional description. Note: If your event spans over a number of days, please select “Multi-day event” and enter a start and end date. You can also format the text in the “Event description” field using HTML tags.

Once completed, please click on “Next”.

Step 3: Creating a ticket category

In the next step, you will define your ticket categories and their contingents. If your event does not have multiple ticket categories, simply create a single ticket category and give it a name, e.g. “Guest list ticket”. You can create as many as you like, e.g. “VIP ticket” etc.

Step 4: Defining input fields for the registration page

The form builder allows you to easily create and design the registration form. You can select from our standard input fields and/or add your own individual fields.

It is also possible to add freely defined input fields that will be displayed in the front end. The following options are available:

All fields can be defined as “mandatory field” or “optional field”.


5. Summary of event details and completion of the basic configuration

You can now verify your data and make any necessary changes. Once all details are correct, click on “Create”.

6. Finalising the event settings

You may now complete the event settings in any order of preference.

Point 1 allows you to set up the landing page that will be displayed to your customers and lets them register for the event. Configure the registration period and check-in period and define the information to be displayed on the tickets. Shop settings and confirmation messages can be found under point 2.


 

7. Creating the landing page

The item “'Invite Guests” in the menu bar on the left side allows you to configure a landing page, which will be hosted on our server.

You can choose from three different templates. Individual adjustments will be billed on the basis of the actual work hours expended.

Once you have selected the template, you can change the design of the landing page to your individual preferences.

Complete all available fields to your preferences and review your layout using the “Preview template” function.

Language selection for the front end:

The following languages are available for the front end:


8. Completing the ticket categories

Please complete the missing entries under “Ticket categories” and edit the displayed ticket category.


9. Uploading the guest list

Upload your guestlist with a xlsx.-file using the "Actions"-button. Use the example file "Excel template" for the correct titles and format.

Please use the Excel template provided by us, a download link will be displayed in the dialogue. Complete this template as required and upload the list to the corresponding ticket category.

ATTENTION: msisdn is a sequential number; set the newsletter to either 1 (will receive) or 0 (excluded). In the case of a remark, simply continue the count until the last row.

Step 10: Guest communications/invitations/ticket dispatch

Please click on “Communication” in the menu bar on the left side. This will allow you to dispatch your tickets/invitations/reminders and/or messages to your guests.

Or select the receivers from your Guestlist (previously uploaded or created in the "Invite Guests" menu) and go to Actions - Send message to receivers.


Activating the event and the registration page

The top menu keeps you informed about the progress of your event set-up. You are ready to activate your event by ticking the relevant checkbox once the red notification at the gearwheel symbol has disappeared and the corresponding drop-down menu in the progress display shows 100%.

You may alternatively activate or deactivate the event under “Activate Event”. After the first activation, you can deactivate the event in the “Activate Event” menu.

Event link

You can find a link to your landing page in the “Invite Guests” menu. Click on the "browser" button in the Actions column to see your page URL.

 


Access Management

The mtms scanner app is compatible with Android from version 4.0 and later, as well as Google Play Services from version 8.4.

First-time installation

Start by selecting the relevant event.


Downloading and installing the app

In the menu on the left side, click on “Entry Management”.

Access the following link on your Android device or scan the QR code below to download the .apk package.

Installation

  1. Open the .apk package you have downloaded.
  2. You may see a message saying that the package originates from an unknown source. In this case, please change the settings to permit installations from unknown sources.
  3. Select “Install”.
  4. The scanner app has been installed on your device.

Configuring the app

Now that the scanner app is installed on your device, you will need to configure it.

Method 1: Login

  1. Make sure your device is connected to the Internet.
  2. Launch the app.
  3. Login with your username and password for the ticketing platform.
  4. Once you have logged in successfully, the app is fully configured and ready for scanning.

Method 2: QR code

  1. Make sure your device is connected to the Internet.
  2. Launch the app.
  3. On the login screen, click on "Skip and set up via QR code".
  4. The activated camera shows you that the app is now in scanning mode.
  5. Scan the QR code displayed in the “Configurations” section.



  6. You should see the following message: " Device successfully setup for [your username] "
  7. The app is now fully configured and ready for scanning.

Using the app with the device

The scanner app is now installed and configured. We will now provide you with useful information about using the app.

Scanning

To scan a ticket, hold the device at a distance of approx. 20 cm from the QR code on the ticket. Do not hold the device to close as this may cut off the edge of the QR code. The better the light conditions, the easier it is to scan the code. If you have poor light, click on the black dot in the top bar of the app to turn on the torch function of the device. Once the QR code has been scanned successfully, one of the following messages will appear on the display:

Online/off-line mode

The app can be used in online and offline mode. The online mode is active when you see a green dot in the top bar of the app. Online mode means that the app requires an active Internet connection to verify the validity of tickets. This mode also allows for scanning with multiple devices that have real-time access to the database.
The offline mode can be activated by clicking on the green dot. The dot will change to red. This mode is recommended if there is no Internet connection available, or if you are only scanning with a single device. The offline mode means that the ticket data is downloaded to the device and ticket validity is verified locally on the device.

Synchronisation

It is, especially in offline mode, important to synchronise the device with the server and thereby ensure that all tickets are downloaded to the device. To synchronise, click on “Sync” in the top-right menu. You can only synchronise if your device has an internet connection and the app is in online mode. You can switch back to offline mode once the synchronisation process has been completed successfully.